Tell Amazon: We need repair scores
We've ranked top brands and models for repairability. Check out our guide before you purchase your next laptop.
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Laptops are investments, and important ones at that. So it can be frustrating to toss out your laptop after just a year or two because it’s too difficult to repair. With all the ways we use them day to day, and the money they cost, you deserve to know upfront how easy it is to repair your next laptop.
The consequences of keeping repair information from consumers wastes people’s money. But the consequences don’t end there.
Laptops that are tossed out when they malfunction make up a significant chunk of electronic waste, or e-waste, which is one of the fastest-growing waste streams in the world. Laptops and other products, from phones to fitness watches, are piling up in landfills, wasting precious resources such as silver and copper and leaching chemicals into the soil and groundwater. It’s a burden on our environment and health. It’s also a burden on our wallets.
Having more repairable products would mean fewer electronics such as laptops go to the landfill and harm our planet and health.
In our new report, “Failing the Fix,” we investigated which laptops are the most repairable. The resource provides intel on the most popular laptop brands and grades manufacturers on factors—including the clarity of manuals, ease of disassembly, availability of parts and more—that determine whether their products are “repairable.”
Among leading laptop manufacturers, ASUS leads in repairability with a score of B+, followed by Acer with a B. Then, HP, Dell, Samsung and Microsoft are tied for third each scoring a B- grade, followed by Lenovo with a C. Of the brands we scored, Apple comes in last with a score of C-.
Photo by TPIN | TPIN
We based our scoring for laptops on France’s repairability scoring metrics. The grades take into account five categories: how easy it is to access repair information, how easy it is to disassemble the product, the availability of spare parts to consumers and independent repair shops, the price of those spare parts, and the impact of software updates on repairability.
In a slight change from France’s system, we more heavily weighed how easy it is to disassemble products. Disassembly is frequently left out of repairability calculations, but it can make a big difference. That’s because, even if you have the tools and information to repair a product, if the parts are glued down and difficult to take apart, you won’t make any headway.
Among individual laptops, the best options, overall, are the ASUS Vivobook S14 and ASUS Chromebook Plus CB34 (CB3402), which both earned scores of 9.5.
The worst individual laptops, overall, were the HP OmniBook X Flip Copilot+ 2-in-1 Laptop and the Surface Laptop 7th Edition for Business, 15in, which both earned scores of 6.1.
MacBooks scored on the lower end, with scores ranging from 6.5 to 7.7.
Nobody walks into an electronics store looking to buy something that will malfunction and need to be tossed out. But right now most of us don’t know which products will end up in the landfill and which will last for a long time.
We need transparency. A consistent repair score that allows apples-to-apples comparisons—just like Energy Star labels on appliances–would give us a simple way to compare repairability at the point of purchase and give manufacturers a real incentive to compete on fixability.
Many retailers and manufacturers already have repairability scores due to EU labeling requirements. Unfortunately, these labels are still rare in the U.S.
We’re urging Amazon to share repair scores for the electronic devices they sell, so that consumers can know how repairable products are before they shell out money to buy them. Your support helps tip the scales in the right direction. Add your name today.
Nathan leads U.S. PIRG’s Right to Repair campaign, working to pass legislation that will prevent companies from blocking consumers’ ability to fix their own electronics. Nathan lives in Arlington, Massachusetts, with his wife and two children.