Banks, Not CFPB, Spy On Consumers

As a Tuesday, July 16th Senate showdown vote on the confirmation of Richard Cordray to direct the CFPB approaches, consumer protection opponents continue to make stuff up, such as their latest false claim that its use of data equates it with the NSA. Actually, it's the banks, not the CFPB, spying on consumers.

As an important Tuesday, July 16th Senate showdown vote on the confirmation of Richard Cordray to a full term as director of the CFPB approaches (read a letter of support from over 150 members of Americans for Financial Reform, including U.S. PIRG and state PIRGs), consumer protection opponents continue to make stuff up, from continuing to say that the CFPB is unaccountable to continuing their latest false claim: that its use of data equates it with the NSA.

First, the CFPB is accountable to Congress and the American people. That question has been asked and answered. Wall Street and other CFPB opponents simply don’t like the idea of an agency with the job of protecting consumers.

Lately, however, CFPB opponents have been gaining some traction in the media with the false charge that the CFPB is monitoring and conducting “creepy” surveillance on consumers. Actually, it’s the banks, not the CFPB, conducting ongoing surveillance on consumers. The CFPB merely studies data to make markets work better, while the banks (and other firms) track consumers far and wide — both on and off the Internet — to build comprehensive, secretive profiles in hopes of manipulating consumer actions. For more on the virtually unregulated “Big Data” tracking and surveillance practices of banks, data brokers, websites, ad networks, direct marketers and others, see my forthcoming Suffolk Law Review article on Internet surveillance and the need for greater consumer protections; also see a recent speech proposing a new right to “Reclaim Your Name,” by FTC Commissioner Julie Brill.

But let’s get’s back to the attacks on the CFPB’s use of data to protect consumers and make markets work better. This week, at a hearing of the House Financial Services Committee, CFPB Acting Deputy Director Steven Antonakes (that committee petulantly refuses to hear testimony from Director Cordray) made compelling arguments in defense of the CFPB’s lawful use of data: 

“The Bureau makes every effort to obtain market data in an efficient manner with an eye toward reducing the burden and cost on industry. The Bureau also makes every effort to safeguard and protect the information that it does obtain. The Bureau collects and studies data in order to protect consumers throughout the United States in accordance with its statutory mandate, not to study any particular individuals (emphasis added).”

We know of no privacy or civil liberties organization questioning the CFPB’s motives or activities. In fact, U.S. PIRG joined other privacy and consumer groups in support of the CFPB’s efforts. 

The House hearing on data was just the latest pile-on as Wall Street seeks an issue, any issue, that will gain traction for its efforts to kill the CFPB. Recently, the U.S. Chamber of Commerce — in a sort-of-demand letter to CFPB director Richard Cordray — claimed that CFPB’s data collection “may violate” the law. The letter amusingly adopts the style of asking a series of questions, in the manner of an actual Congressional inquiry.

For answers, officials over at the Chamber should read CFPB director Richard Cordray’s detailed 43-page response letter and attachments to an actual member of Congress, Senator Mike Crapo, the ranking member of the Senate Banking Committee, after his own official request for answers about the legality of and need for CFPB data collection.

For a shorter proof of both the legality of and need for the CFPB’s efforts, see a Bloomberg story titled “Consumer data collection needed by agency, Cordray says.” The Bloomberg story summarizes the CFPB’s detailed explanation of the legality of its data collection and its rejection of the indefensible claim that its data collection constitutes a surveillance system over consumers.

“Jen Howard, a spokeswoman for CFPB, said the provision referenced by the chamber refers to the bureau’s authority to collect information from all companies in the bureau’s jurisdiction. Another part of the law requires the agency to collect appropriate information from companies it supervises to assess compliance with consumer-protection laws and detect risks to consumers, she said. “The bureau’s existing data-gathering activities are authorized by the Dodd-Frank Act and do not require additional rulemaking,” Howard said in an e-mail.”

The Bloomberg story above concludes: “Cordray insisted that the data gathered didn’t invade consumers’ privacy, is crucial to good regulation and mimics approaches already in wide use in the private sector. “The big banks know more about you than you know about yourself,” Cordray said at a hearing of the Senate Banking Committee. “And me, too, as a consumer.”

Lawyers are taught to “Argue the law when it’s on your side; argue the facts when they’re on your side; otherwise, just argue.” Some versions of the adage don’t say “just argue” but say to “yell” or even “holler.” Lately, opponents of the CFPB have just been hollering.

Just as they have failed to show that the CFPB is unaccountable, the Chamber and Congressional and other CFPB opponents have failed on both the facts and the law to question the legality of or the need for the CFPB’s data collection. They are just hollering because none of their previous complaints about the bureau have had any validity nor has anyone, outside of a small circle of Washington special interest lobbyists, supported their views. Small businesses, public interest leaders and consumers all strongly support the CFPB.

It’s time to stop making stuff up about the CFPB. It’s time to allow an up or down vote to confirm its director, Rich Cordray, so he and the CFPB can get back to Job One: getting the financial system working again for consumers and fair-dealing firms. The financial system failed five years ago due to to a lack of adequate regulation. That wrecked our economy and left millions without homes or jobs. We’re still recovering.

CFPB opponents are entitled to dislike the CFPB but not to hold its director, as well as consumers, fair-dealing firms and the economy hostage to their demands. If opponents want to change the CFPB, why don’t they make an effort to convince Congress to change it through a “regular order” legislative process?



Ed Mierzwinski

Senior Director, Federal Consumer Program, PIRG

Ed oversees U.S. PIRG’s federal consumer program, helping to lead national efforts to improve consumer credit reporting laws, identity theft protections, product safety regulations and more. Ed is co-founder and continuing leader of the coalition, Americans For Financial Reform, which fought for the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, including as its centerpiece the Consumer Financial Protection Bureau. He was awarded the Consumer Federation of America's Esther Peterson Consumer Service Award in 2006, Privacy International's Brandeis Award in 2003, and numerous annual "Top Lobbyist" awards from The Hill and other outlets. Ed lives in Virginia, and on weekends he enjoys biking with friends on the many local bicycle trails.

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