Air travel can be stressful at times. When you have problems, it’s important to know you have legal rights.
Canceled or delayed flights
If you want a refund for a canceled flight
First, the most important right: If any airline cancels your flight for ANY reason, you’re entitled by law to a full refund of your ticket price, taxes, baggage fees, any extra charges and ancillary fees. Airlines and ticket agents must issue refunds promptly — if that’s what you want.
Airlines must issue the refund within seven business days if you paid by credit card and within 20 days if you paid by cash or check. There is no refund timeline for third-party ticket agents.
If you want to rebook
If you learn your flight is canceled or will be significantly delayed or changed and you find a flight on another airline with available seats, you can ask the first airline to transfer your ticket to the second airline at no cost to you.
Airlines aren’t required to do this if the disruption wasn’t their fault, but many will if you ask nicely. A transfer could save you a significant amount of money compared with buying a new ticket, because tickets often become more expensive closer to the departure date.
You have additional rights if your flight is canceled or significantly delayed for reasons within the airline’s control, such as staffing or equipment issues.
* Six of the 10 largest will rebook you on another airline at no charge.
* All 10 will provide a meal voucher.
* For cancellations that strand you overnight, nine of the 10 largest airlines will pay for hotels and ground transportation. You can’t count on the airline offering this to you unless you ask.
At the airport
If you’re involuntarily bumped, airlines must provide you with a list of your rights and compensate you according to how long your flight will be delayed.
Less than 1 hour: None
1-2 hours (Domestic): 200% of your one-way fare up to $775
1-4 hours (International): 200% of your one-way fare up to $775
Over 2 hours (Domestic): 400% of your one-way fare up to $1,550
Over 4 hours (International) 400% of your one-way fare up to $1,550
The airline must offer payment the same day or, if you depart too quickly, within 24 hours.
Airlines have to provide medical attention and working bathrooms the entire time the plane is on the tarmac. After two hours, you must have food and water. After three hours, you must be in the air or back in the airport—or the airline faces massive fines.
If your flight is delayed more than 30 minutes, airlines must give you regular updates.
If your bag is delayed overnight, most airlines set guidelines that allow their employees to reimburse you for necessities, such as toiletries or a change of clothes.
Lost or damaged bags
Airlines must refund any checked baggage fees, and reimburse you for the lost items up to $3,800. Wheelchairs, scooters and other “assistive devices” count as baggage, but they’re not subject to that liability limit. Whatever it costs is what you’re entitled to.
Airlines are required to give you information on how to file complaints. Airlines need to acknowledge written complaints within 30 days and respond within 60 days.
If you don’t get satisfaction from an airline, file an official complaint with the FAA.
To file a complaint against an airline, an airport or a ticket agent, go to https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm
For other information about passenger rights, go to https://www.transportation.gov/airconsumer