Working in cooperation with and funded by the Massachusetts Attorney General’s Office, the MASSPIRG Consumer Action Center in Weymouth resolves disputes between consumers and businesses through consumer advocacy and negotiation.
We cover a wide range of issues including rent and evictions; travel and event fees and cancellations; health club and gym fees; automobile sales and repair; home improvement transactions; debt collection and credit problems, among other consumer issues.
Since 1989, the CAC staff have mediated more than 22,000 complaints and returned more than $6,000,000 to Massachusetts consumers.
There are no fees for our service. We take complaints from residents living in the following communities: Braintree, Brookline, Canton, Dedham, Dover, Hingham, Holbrook, Medfield, Milton, Needham, Newton, Norwood, Quincy, Randolph, Rockland, Walpole, Wellesley, Weston, Westwood, and Weymouth.
Consumers can call us at 781-335-0280, or file a complaint on line through the Office of Attorney General. Note: Telephonic interpreters are available for non-English language consumers.
The Consumer Action Center provides consumer information, complaint assistance, and referrals — we do not provide legal advice or opinions.
Consumer Program Director, MASSPIRG Education Fund
Deirdre runs MASSPIRG’s public health, consumer protection and tax and budget programs. Deirdre has led campaigns to improve public records law and require all state spending to be transparent and available on an easy-to-use website, close $400 million in corporate tax loopholes, protect the state’s retail sales laws to reduce overcharges and preserve price disclosures, reduce costs of health insurance and prescription drugs, and more. Deirdre also oversees a Consumer Action Center in Weymouth, Mass., which has mediated 17,000 complaints and returned $4 million to Massachusetts consumers since 1989. Deirdre currently resides in Maynard, Mass., with her family. Over the years she has visited all but one of the state's 351 towns — Gosnold.
Director, Consumer Action Center, MASSPIRG
Jeanne is the director of MASSPIRG's Consumer Action Center, working in cooperation with the Massachusetts Attorney General's Office to provide consumer information, assistance and referrals. Jeanne was part of a collaborative effort to author and publish CAR SMART: A Consumer's Guide to Buying, Leasing and Repairing a Car in Massachusetts. Jeanne lives on the South Shore of Massachusetts with her family, where she enjoys reading, cooking and being near the ocean.