New Survey Shows Banks Still Hiding Fees from Consumers

Media Contacts


Boston, MA – A survey of more than 350 bank branches released today by the Massachusetts Public Interest Research Group (MASSPIRG), revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all.

The report, Big Banks, Bigger Fees: A National Survey of Bank Fees, which includes consumer tips also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

“Shopping for a bank is impossible without access to meaningful information, most importantly, information about costs,” said Deirdre Cummings, MASSPIRG’s legislative director. “We look forward to July 21, when the CFPB, the new consumer cop with only one job, protecting consumers, steps onto the financial beat and starts enforcing the common sense consumer laws like fee disclosure.”

Surveyors visited 372 bank branches in 20 states to compare fees and determine whether banks were complying with the 1991 Truth In Savings Act, which requires disclosure of all account-related fees to prospective customers. In 2008, the U.S. General Accounting Office (GAO) issued a report finding that researchers “could not obtain” complete fee schedules at 22% of branches visited. Three years later that number is virtually the same, according to the new MASSPIRG report.

“The Truth In Savings Act is a simple law that helps consumers shop around,” said Cummings, “but compliance with it is horrific, harming consumers who don’t learn the truth.”

Among the findings of Big Banks, Bigger Fees:

•    Only 38% of banks visited provided researchers with fee schedules as required by law on their first request. After two or more requests, eventually a total of 55% complied with the law.

•    In a finding nearly identical to the GAO report, nearly one-quarter of branches (24%) never complied and refused to provide fee information, claimed that they didn’t have it, or told researchers to “go online.”

•    Researchers found a wide variety of free or low-cost checking options, at more than half of branches surveyed. Although the biggest banks have recently tightened requirements to obtain free checking, they have not eliminated it.
A shopping guide included in the report compares banking options, directs consumers to free and low-cost checking choices, and provides a list of fees that consumers should look out for when picking a bank. The group urged consumers to vote with their feet when they found that bank fees were too high.

“Big banks are blaming regulation for what they always do, which is raise fees, invent new fees or make it harder to avoid fees” said Cummings, “but free checking is still there for consumers who look for it and there are a number of ways to avoid high bank fees.”

MASSPIRG also made a series of recommendations to the Consumer Financial Protection Bureau, which takes over most consumer law writing and enforcement on July 21. It called on the CFPB to enforce the Truth In Savings Act, and to require banks to post fees on the web in searchable formats and make fee disclosures in a clear, tabular format – not buried in cumbersome multi-page brochures.

“Clearly, the banks are violating the disclosure provision in the Truth and Savings Act, and no one is enforcing this basic consumer protection law. The CFPB takes over in July, and as our findings show, not a moment too soon,” concluded Cummings. “But keep in mind the banks don’t want consumers to have their own tough cop.  That’s why they’ve launched a relentless Congressional campaign to weaken the CFPB, deny it a strong director and delay its startup date, because the banks like it better when there are no cops on the beat.”