Take action: Keep the consumer complaint database online

Acting CFPB Director Russell Vought,

Before the CFPB’s consumer complaint database was created, consumers were largely at the mercy of company procedures for addressing complaints. Now, consumers have a place they can reliably turn to for a timely response.

The public nature of the database has resulted in a 98 percent response rate to complaints. Many of those responses result in some kind of relief — from simply getting money returned to getting non-monetary relief, such as the correction of mistakes on credit reports or cessation of collection calls for debt not owed. If the database is removed from public view, the response rate to complaints and relief to consumers will likely decrease.

I strongly urge you to keep the Consumer Complaint Database public.

Sincerely,