As a repair shop owner that has helped thousands of people with every tech problem under the sun, I see the Right to Repair as the Right to Help. I opened my business because I enjoy helping people, not because I plan to become a millionaire. With my skill set, there are less stressful and more lucrative careers I could have chosen, but none of them come close to the feeling of gratification that happens when I help someone out of their tech bind.
My customers aren’t Fortune 500 CEOs, they are grandparents, neighbors, students and teachers. They are from every income level and all walks of life. Since being in business, I’ve saved my customer’s hundreds of thousands of dollars, and have rescued countless priceless memories from devices that manufacturer’s deemed impossible to fix, or outright denied service for.
However, as each year passes, my job is becoming less gratifying and more stressful, because I’m able to help less people due to manufacturers preventing shops like mine from being able to buy parts and have access to the software that I need to help these customers.
If we continue down this road without Right to Repair, I will lose my Right to Help. And for my customer’s sake, I can’t let that happen. That is why I fight.