The number of people who flew on U.S. airlines in 2022 remained below pre-pandemic 2019 levels — and yet complaints skyrocketed. Problems with refunds shot up nearly 13-fold between 2019 and 2022, and airlines mishandled nearly 3 million bags, wheelchairs or scooters last year.
It’s clear that if we want to get airlines to clean up their act, policymakers need to enforce stronger consumer protections. That’s where PIRG comes in. We’re taking the public’s case to the DOT, Congress and others — and we’re winning real progress.
Will you donate today to help ensure we have the resources to continue this vital work?