What to know about your airline rights, and how to file a complaint

JESHOOTS.com | Used by permission

Passengers have rights for issues such as refunds, cancellations, delays, tarmac delays, lost baggage and getting bumped from an overbooked flight.

When flights are canceled or significantly delayed, travelers should know what they’re entitled to regarding refunds, overnight lodging, meals, ground transportation.

And if they choose to accept a credit or voucher for a flight, it’s important to understand how they work at each of the 10 largest domestic airlines.

Here’s how to file a complaint with the DOT.


Teresa Murray

Consumer Watchdog, PIRG

Teresa directs the Consumer Watchdog office, which looks out for consumers’ health, safety and financial security. Previously, she worked as a journalist covering consumer issues and personal finance for two decades for Ohio’s largest daily newspaper. She received dozens of state and national journalism awards, including Best Columnist in Ohio, a National Headliner Award for coverage of the 2008-09 financial crisis, and a journalism public service award for exposing improper billing practices by Verizon that affected 15 million customers nationwide. Teresa and her husband live in Greater Cleveland and have two sons. She enjoys biking, house projects and music, and serves on her church missions team and stewardship board.