Consumer alerts

Travelers need more protections when flights are canceled

Flight board showing cancelled flights
SynthEx |

Airlines are required by law to issue full refunds if a flight is canceled for any reason. But airlines often try to push customers into accepting vouchers, or they delay issuing refunds for several weeks, instead of within seven days as required if payment was by credit card. The Department of Transportation (DOT) needs to do more to put a stop to bad airline behavior.