MA AG Campbell bans “junk fees” in Massachusetts

Massachusetts Attorney General Andrea Joy Campbell announced the final adoption of new MASSPIRG backed rules cracking down on hidden “junk fees”.

The new regulations require businesses to clearly disclose the total price of a product or service up front to consumers, provide clear and accessible information on whether fees are optional or required, and simplify the process for canceling trial offers and recurring charges.

The new regulations make clear that hidden “junk fees” and related billing practices violate the Massachusetts Consumer Protection Act.

In December 2023, MASSPIRG’s Deirdre Cummings  testified before the Office of Attorney General in support of cracking down on “junk fees”.

“Comparable, complete, and timely price information allows consumers to make the right personal choices for their pocket books while also leading to a more competitive marketplace,” testified Cummings.  “Junk fees cost us tens of billions of dollars and countless hours as we wander through fine print, compare prices and root out mystery charges.”

MASSPIRG applauds the new rules to stop businesses from padding their profits with ‘gotcha fees.’ From buying concert tickets to reserving hotel rooms, this sneaky practice has gone on way too long. Hidden fees hurt consumers as well as other companies that are transparent. 

The regulations are effective beginning September 2, 2025.