How-to video on using the CFPB complaint database

Problems with your bank or credit report? Want to know how many other consumers have the same issue in your state or the entire country?

The Consumer Financial Protection Bureau’s complaint database is public so you can search it.

Watch our 2 minute video to learn more. It shows you how to search complaints right on the CFPB’s government website

The video has helpful tips and hints:

  • You can search complaints by state in a map view.
  • You can look for complaint trends over time in charts. Reporters will like this feature.
  • And, you can read complaint narratives (consumer stories in their own words).
  • Finally, all this information is right there on your screen. The video also shows you how to download results onto your own computer for further analysis.

You can learn how to do it in less time than it took you to read this note!

Watch the video!






Ed Mierzwinski

Senior Director, Federal Consumer Program, PIRG

Ed oversees U.S. PIRG’s federal consumer program, helping to lead national efforts to improve consumer credit reporting laws, identity theft protections, product safety regulations and more. Ed is co-founder and continuing leader of the coalition, Americans For Financial Reform, which fought for the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, including as its centerpiece the Consumer Financial Protection Bureau. He was awarded the Consumer Federation of America's Esther Peterson Consumer Service Award in 2006, Privacy International's Brandeis Award in 2003, and numerous annual "Top Lobbyist" awards from The Hill and other outlets. Ed lives in Virginia, and on weekends he enjoys biking with friends on the many local bicycle trails.