Need Help with A Consumer Problem?

Call our Consumer Action Center for help: 781-335-0280

Taking legal action against a business or a service for consumer protection violations may be a long and costly process. Mediation provides a voluntary, informal channel of resolving disputes to reach a mutually agreeable settlement.


Working in cooperation with the Massachusetts Attorney General’s Office, the MASSPIRG Consumer Action Center in Weymouth resolves disputes between consumers and businesses through negotiation and mediation on a wide range of issues, including automobile sales and repair, home improvement transactions, debt collection and credit problems, retail sales and advertising, and landlord-tenant disputes, among others. MASSPIRG’s Consumer Action Center is an independent agency dealing specifically with consumer problems in Massachusetts. There are no fees for our service.  

Since 1989, the CAC staff have mediated more than 16,000 complaints and returned nearly $4,000,000 to Massachusetts consumers. 

If you have a consumer problem please call our office at 781-335-0280 or email Jeanne Foy at [email protected].

The Consumer Action Center provides consumer information, complaint assistance, and referrals — we do not provide legal advice or opinions.