Archive: The Plane Truth airline reports by U.S. PIRG Education Fund

PLANE TRUTH 2025 — May 2025
Airline complaints against U.S. airlines hit new record

PLANE TRUTH 2024 — July 2024
Frontier, Spirit, JetBlue rank worst in 2023 as complaints hit new record

PLANE TRUTH 4 — December 2023
Complaints against U.S. airlines will break another record in 2023

PLANE TRUTH 3 — October 2023
Complaint volume is larger than record-setting 2022, so high that DOT can’t keep up

PLANE TRUTH 2 — April 2023
The best and the worst airlines for complaints, cancellations, refunds, losing luggage, bumping and more

PLANE TRUTH 1  — March 2023
Passengers fed up with airlines’ performance; analysis of DOT data shows complaints quadruple, cancellations soar

NOT FIRST CLASS — November 2021
Flyer complaints soar as airlines cancel flights, deny refunds, ruin plans