New Survey Shows Free Checking Widely Available At Small Banks But Banks Still Hiding Fees from Consumers

Media Contacts
Diane E. Brown

Arizona PIRG Education Fund

A survey of hundreds of banks and credit unions in 24 states and the District of Columbia found that free checking remains available at more than 6 out of 10 small banks and credit unions but was only found at one-quarter of surveyed big banks (those with over $10 billion in deposits). The survey released today by the Arizona PIRG Education Fund also revealed that fewer than half of branches surveyed obeyed their legal duty to fully disclose fees to prospective customers on the first request, while 12% provided no fee information at all. The Arizona PIRG Education Fund surveyed a total of 32 banks and credit unions in Phoenix, Chandler, Tucson and Flagstaff.

The report, Big Banks, Bigger Fees: A National Survey of Bank Fees 2012, includes consumer tips and a local comparison shopping guide. “Consumers should reject the myth that the days of free checking are gone,” said Diane E. Brown, Executive Director of the Arizona PIRG Education Fund. “Consumers should consider putting their money in a small bank or credit union to avoid big fees at the big banks.”

Surveyors visited 250 bank branches in 17 states and the District of Columbia to compare fees and determine whether banks were complying with the 1991 Truth In Savings Act, which requires disclosure of all account-related fees to prospective customers. In 2008, the U.S. Government Accounting Office (GAO) issued a report finding that researchers “could not obtain” complete fee schedules at 22% of bank branches visited. PIRG found identical results in its 2011 report and some improvement in 2012.The report also compiled bank fees from an examination of the online websites of a total of 330 banks in a total of 24 states and the District of Columbia. The survey found that full fee disclosure information was “often hard to find” online and only available at 62% of big banks surveyed and just 29% of small banks.

Among the findings of Big Banks, Bigger Fees:

·         Only 48% of banks visited provided researchers with fee schedules as required by law on their first request. After two or more requests, eventually a total of 72% complied with the law. In Arizona, 63% of banks and 94% of credit unions provided researchers with information on their first request.

·         More than 1 in 10 (12%) never complied and refused to provide fee information, claimed that they didn’t have it, or told researchers to “go online.” In Arizona, 12% of banks and 6% of credit unions never provided fee information.

·         Researchers found a wide variety of free or low-cost checking options, with 63% of small banks and 60% of credit unions providing totally free checking. Although the biggest banks have recently tightened requirements to obtain free checking (available at 24%), it is still available at more than half of big banks with a regular direct deposit (59%). In Arizona, 19% of banks and 38% of credit unions surveyed provided free checking options; while 94% of banks and 44% of credit unions surveyed provided free checking options with direct deposit.

·         The survey found that small banks had lower average checking account fees, overdraft fees and foreign or off-use ATM fees, as well as lower balance requirements to avoid checking fees, than big banks.

A shopping guide included in the report compares banking options, directs consumers to free and low-cost checking choices, and provides a list of fees that consumers should look out for when picking a bank. The group urged consumers to vote with their feet when they found that bank fees were too high.

The Arizona PIRG Education Fund also made a series of recommendations to the Consumer Financial Protection Bureau, which took over most consumer rule-writing for banks and other financial firms in July 2011. The CFPB also took over supervision of all big banks. It called on the CFPB to enforce the Truth In Savings Act, and to require banks to post fees on the web in searchable formats and make fee disclosures in a clear, tabular format – not buried in cumbersome multi-page brochures hidden deep inside websites.

“Banks will continue to ignore the Truth In Savings Act and other laws until the CFPB and consumers tell them to do a better job,” concluded Brown.